Cookies and Privacy Policy

COOKIES POLICY

What is a cookie?

A cookie is a small text file that a website stores on your computer, smartphone or any other device, with information about your browsing on that website. Cookies are necessary to enhance the browsing experience and do not damage your computer.

While this policy uses the general term “cookie”, as it is the main method of storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the cookies. In this sense, all the information included in this section is also applicable to “Local Storage”.

What are cookies used for on this Website?

Cookies are an essential part of how our website works. The main objective of our cookies is to optimise your browsing experience. For example, they are used to remember your preferences while browsing (language, country, etc.) for future visits.


The information collected by cookies also allows us to improve our website, through statistics on user numbers and patterns, adapting the website to the individual interests of the users, enabling faster searches, etc.

Sometimes, and only when we have your prior informed consent, we may use cookies, tags or other similar technology to obtain information that enables us to show you advertising from our own websites, third-party websites or by any other means, based on the analysis of your browsing habits.

What are cookies NOT used for on this Website?

The cookies we use do not store sensitive information relating to users’ personal identification, such as their address, password, credit or debit card details, etc.

Who uses the information stored in cookies?

The information stored in cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the user’s experience when browsing our website. The main services from these “third-party cookies” are to provide access statistics and to secure payment transactions.

How can I prevent the use of cookies on this website?

If you prefer to avoid the use of cookies on this page, bearing in mind the above-mentioned limits, you must first disable the use of cookies in your browser and then remove the cookies stored in your browser associated with this website.

You can disable the use of cookies at any time.

How do I disable and remove the use of cookies?

You can restrict, block or delete cookies from this website at any time by changing your browser’s configuration as described below. Although settings differ from one browser to another, cookies are usually set using “Preferences” or “Tools” menu options. For more details on the configuration of cookies on your browser, see your browser’s “Help” menu.

The following list details the cookies, tags or similar technologies used on this website, together with information on the purpose, duration and management of each one (by us or third parties).

Technical and personalization cookies: identification and authentication, navigation, user interface customization, favourites…

These cookies are used to identify the user during the session, to avoid having to repeat the online authentication process, to speed up some processes on the website, to remember choices made during the session or in later visits, to remember pages already visited, etc.

User identification

These are used to identify and authenticate the user. They also contain technical data about the user’s session such as connection waiting time, session ID, etc.

Duration: Session

Management: Own

Session identification

Identifies the user’s http session. It is common for all web applications to identify a user’s inputs during a session.

Duration: Session

Management: Own

Navigation status

Enables us to identify the user’s navigation status (session start, first page, first access, scroll status, voting status, etc.).

Protocols

They manage switching between secure domain (protocol https) and non-secure domain (protocol http).

Duration: Session

Management: Own

Navigation analysis cookies

These cookies contain general information about users’ visits to the website (not about the content therein), in order to provide us with further aggregated information about these visits for statistical purposes.

Origin (WC_GASource)

This is used to find out where a user comes from when they visit a page on this website, for example, if he/she arrives at the product detail page from a product grid, from a search engine or from an external page.

Duration: Persistent

Management: Own

Google Analytics (__utma, __utmb, __utmc, __utmd, __utmv, __utmz…)

They monitor the website using the Google Analytics tool, a service provided by Google to obtain information on user access to websites. Some of the data saved for later analysis are: number of times a user visits the website, dates of the user’s first and last visit, duration of visits, the page from which the user accessed the website, which search engine was used to reach the website or which link was clicked, user location, etc. The configuration of these cookies is predetermined by the service offered by Google so we suggest that you consult the Google Analytics privacy page, //www.google.com/intl/es/analytics/privacyoverview.html, to obtain more information about the cookies that are used and how to disable them (Please note that we are not responsible for the content or accuracy of third party websites).

Duration: Persistent

Management: Own

Purchase analysis cookies

These allow information to be collected about the device used to make the purchase on this website, in order to verify that the purchase transactions offer sufficient guarantees to clients. These cookies never contain sensitive information, such as credit or debit card data.

Purchasing device (thx_guid)

This allows us to uniquely identify the device (PC, smartphone, etc.) used to make purchases on this website for subsequent analysis, in order to be able to offer our clients sufficient guarantees during purchase transactions. The information contained in this cookie is collected by an external company to carry out this analysis.

Privacy Policy

At Villa Pedra- Nature Houses we understand the importance of protecting your personal data regardless of their nature. For this reason, we adopted a set of security measures aiming to protect the personal data of our Clients and anyone visiting our website.

The use of this website is subject to the present Privacy Policy which sets out the terms and conditions under which Villa Pedra – Nature Houses processes the personal data made available by users when browsing the website.

By using the Platform, each time a user provides or accesses any kind of data that by its character may allow the user to be identified (name, surname, e-mail address, billing or shipping address, phone number, etc. – henceforth “Personal Data”) whether it be in searching for or purchasing our products or using our services or functionalities, they will be subject to this Privacy Policy and the Terms and Conditions which are applicable at any time and must be reviewed in order to ensure that they are accepted.

In this Privacy Policy we explain who we are, the use we give to your data, how we process them, with whom we share them, how long we keep them, as well as the ways to contact us and exercise your rights.

Users should carefully read this privacy policy, which has been plain and simply drawn up for easily understanding, and freely and voluntarily decide whether they intend to provide their personal data or not. Thus, the user ensures he/she is of legal age, that the provided data are true, accurate, complete and current, and takes responsibility for any direct or indirect damages or losses that may result from the breach of such an obligation. If provided data correspond to a third-party, the user guarantees that the third-party has been informed about the conditions set out herein and that he/she has obtained their authorization to provide data for the mentioned purposes.

Scope

This Privacy Policy applies to all personal data collected through the website:http://www.villapedra.pt

Processing purposes and legal basis

The personal data provided by the user will be kept on file by Villa Pedra-Nature Houses, the company responsible for processing them.

The personal data processed on this website are:

• Collected on the Client/User Registration Form: name, e-mail, TIN, phone number, postal address;
• Collected through website navigation: IP, Type of Device;
• Collected through Facebook login: social profile (social media).

Processing these data has the following purposes:

• Client management:

The data collected on this website are necessary for the conclusion and execution of the purchase and sale contract. They are used for processing and providing information on the status of orders, for communicating with Clients and for processing information requests and any complaints.

The provision of the data requested within the scope of the Client’s registration form is mandatory and without them it is not possible to proceed with the above purposes.

• Marketing:

Should the Client provide their explicit consent upon the creation or correction of their registration form, Villa Pedra-Nature Houses. may process their data in order to send information on products, news, campaigns, promotions and birthday messages, through any channel, namely by e-mail, SMS or other means of automatic calling. Consent for processing personal data for direct marketing purposes may be withdrawn at any time:

• Through the Client account settings;
• When contacting the Customer Support team through the e-mail address info@villapedra.pt
• When setting up a profile:

Villa Pedra –Nature Houses. defines profiles based on information related to users’ purchases and searches.

This information is analysed to identify your consumer profile. This analysis allows Villa Pedra-Nature Houses to send you personalized information suitable to your profile, in order to improve your shopping experience. The legal basis applicable to the collection and use of your personal data for the indicated purposes is your consent.

Storage period

We store your data only for the time required for the purpose of their collection. For the purposes hereby provided, your personal data will be stored during a maximum period of 10 years from the moment of your consent or the last purchase made and provided you have not withdrawn your consent during this period.

Consent

By giving your consent to this Privacy Policy you allow the processing of your personal data for the provided and selected specific purposes. 

If consent is legally required for processing personal data, the data subject has the right to withdraw their consent at any time, even though that right does not compromise the lawfulness of data processing based on the previously provided consent or of further processing based on a different legal framework such as a contractual compliance or legal obligations to which Villa Pedra-Nature Houses may be subject.

Villa Pedra-Nature Houses undertakes to respect the confidentiality of users’ Personal Data and to ensure they exercise their respective rights.

In order to withdraw your consent, please contact us by post mail or e-mail info@villapedra.pt.

Data Processor

The processing of user data may be carried out by a suitable service provider, hired by Villa Pedra-Nature Houses This service provider shall process the personal data only for the purposes established by Villa Pedra-Nature Houses. and in accordance with the instructions received, in strict compliance with the legal dispositions on data protection, information security and other relevant regulation.

Users´ rights

Villa Pedra-Nature Houses. holds or processes users’ personal data, they may at any time and without any charge exercise the following rights:

• Right of access – the right to obtain a copy of the information we hold concerning you;
• Right to rectification – the right to correct the data you consider inaccurate or incomplete;
• Right to erasure – in certain circumstances, as a user, you may ask for your personal data to be deleted from all our records;
• Right to restrict processing – under certain conditions, the right to restrict the processing of your data;
• Right to data portability – the right to transfer your data to another organization;
• Right to object – the right to object to certain processing methods, such as direct marketing;
• The right to object to automated processing of personal data, including profiling;

The above rights may be exercised through the e-mail address info@villapedra.pt  or by registered letter to the postal address: Avenida da Liberdade 38B, 1250-145 LISBON

Complaints

Should the user wish to submit a complaint regarding the processing of their personal data by Villa Pedra-Nature Houses, or about the handling of their complaint, they have the right to lodge a complaint directly with the supervisory authority and with Villa Pedra-Nature Houses

Contact details from Villa Pedra-Nature Houses 

Avenida da Liberdade 38B 1250-145 LISBOA

Contact details from the Supervisory Authority:  

Comissão Nacional de Proteção de Dados – CNPD

Rua de São Bento, n.º 148, 3º

1200-821 Lisboa

Tel.: 351 213928400 | Fax: +351 213976832, E-mail: geral@cnpd.pt.

Mandatory nature of the requested data

Data requested in the Client contact form in fields marked with an asterisk (*) are mandatory for the stated purposes. If the data are not provided, Villa Pedra-Nature Houses. may not respond to customer requests.

Protection measures concerning personal data

Villa Pedra-Nature Houses. applies the proper technical and organizational measures to protect the user’s personal data, including the use of secure servers, firewalls and data encryption in applications and communication.

Changes to Privacy Policy

From time to time, Villa Pedra-Nature Houses. shall update this Privacy Policy.

We ask you to regularly review this document to stay updated.